When Should You Invest in Dedicated IT Support for Your Small Business?

The answer to this question is simple: Today; right now; pick up the phone now or browse the Internet right now; not a minute more; do it now!

Of course, the reasons are pretty obvious if you have a small business -- it’s not practical to have your own dedicated IT or tech team directly employed to your business. This entails a large overhead with salaries, benefits, perhaps even an additional position for human resources (HR). Add this to the equipment setup that you need for the business such as desktop computers, maybe three or four laptops for higher management or the field operators, including networking and Internet access.

No small business today can do away with computers and the Internet as part of their daily operation, especially if the business needs to be visible at all levels. The main purpose of these computers is mainly to serve the business by sharing files and other devices in connection to sales and services. Another important function is communications; customers online and between the employees and management.

So, what happens when you run into all sorts of computer and technical problems that are all beyond your technical capacity?

These problems can create lost business transactions including lost customers and lost sales and opportunities. That is why it is always recommended to have a dedicated technical support service that you can subscribe to, and in terms of practicality, will cost less than having an IT department on standby.

Every business owner knows that when anything affects its computer infrastructure, then it follows that customers, potential business, and sales, and along these lines, profit and the chance for the company’s growth is lost. Unable to meet a customer’s deadline, unable to deliver a service on time, failing to answer a client inquiry, and other similar instances easily translates to lost sales.

In practical terms, any small business will benefit from an online and remote dedicated technical support service to solve any computer and related issues that may arise. Remember that all machines are similar and will eventually break down after a period of time of continuous usage.

A 24x7x365 online dedicated technical support by well-trained, well-equipped, and experienced network and technical support engineers is like owning a weapon. You would rather have it and not use it, than having a need to use it, and not have it. Best of all, the advantages of having full and dedicated technical support is quite straightforward:

§  Coverage and support for all types of networking, computer, and software issues, concerns, and brands.

§  Issues can be fixed at your convenient time so as not to disrupt your business operations.

§  Can help your business to understand computer issues and concerns to avoid re-occurrence.

§  Online remote sessions while you watch how the technicians fix your computers.

§  Repair of modem and home networking issues such as frequent disconnections including wireless concerns.

§  Setting up VoIP, Internet connection sharing, and networking.

§  Installation of programs or software including antivirus and antispyware programs.