Do Startups Need a Dedicated Tech Support Team?

Since startup businesses will always start small or medium in size, one essential on its to-do list is a dedicated tech support team.

Some of the young entrepreneurs may simply counter this by saying that a dedicated tech support team is expensive and besides they just plan to put all their hard earned money in the bank while launching their startup. But the fact is, plain hard work is not the only element to a successful and growing business. A dedicated tech support team maximizes the probability of success.

No business today can avoid using technology

And today’s technology deals with computers, the Internet, gadgets, etc. No business today can run itself without technology, even if you’re only selling bananas. In the early days, all you needed to hire aside from employees was an excellent lawyer and business and tax consultants. Today, you need to include a good IT guy that eventually becomes a small IT team and this includes the guys for tech support. It’s not enough to just buy computers and use them.

Analyzing the tools you need

Your tech support or IT team can analyze and guide you to the proper online or offline applications that your business needs to be more efficient. No business lives anymore on just Word, Excel, and PowerPoint. And you don’t even need to spend so much because your tech support team can show you the free (Yes, free!) that’s out there and ready to use.

The team can support you on social

You and the other employees may be too busy with the business details to worry about marketing stuff and social media support. Your tech support team can do that for you. Social media is free anyway so once you open accounts on it, you’ll need people to address those daily inquiries, perhaps on Facebook or Twitter.

Who’s gonna build up the business knowledgebase?

Even if you, the proprietor, are an IT guy, you couldn’t do it alone. And that knowledgebase will really come in handy when they’re available to support your customers in real-time. Your tech support team can organize, create a library of topics surrounding your business, introductory materials, tutorials, manuals, and online FAQ’s, just to mention a few.

… And if something breaks down…?

This is central crux of all the reasoning for having a dedicated tech support team. Should one of your computers, gadgets, or even your Internet breaks down, you’ll have a team available to immediately fix things rather than lugging everything to a repair shop.

Of course, if cost is really an issue and you don’t have enough of an overhead, you can always outsource your dedicated tech support team. For an annual subscription fee, this outsourced dedicated tech support team can do everything mentioned above, and more. So with this, you now have to two options to choose from, or perhaps combine the two if need be.